How do I use CareSpotter?
Start by visiting our home page, entering the location of care and whom the care is for, and then click "Find Caregivers." We will walk you through the entire process step-by-step so you find a caregiver that matches your specific needs and budget. Once you complete our survey, one of our team members will contact you and will help you find the perfect caregiver. Please provide as much detail as possible on the type of care you need while filling out the survey. If you need help, we're only a phone call away, call us at 1-800-494-3106.
How is CareSpotter better than an agency?
The top two differences are cost and quality. Families can expect to pay 30 to 50 percent less than they would with an agency. And since your caregiver is personally matched with your family and earns significantly more than they would through an agency, families get more engaged, dedicated caregivers. CareSpotter also provides more support than a traditional agency through its monthly training webinars and community caregiver meetup group for families and caregivers. Our technology also streamlines the payment process, and allows out
of state families members to keep updated on your loved ones status.
CareSpotter is not an agency, but we offer the best of both worlds by prescreening all site caregivers and also featuring an onsite care manager you can call anytime for questions or concerns.
What is CareSpotter's vetting process?
All site caregivers must pass a rigorous 6-step vetting process that includes a national and local county background check, social security number verification, credentials check and phone interview. Caregivers must also post two professional references that are available to families for follow up.
Have your caregivers received background checks?
All CareSpotter caregivers have passed an intense screening and background check that includes a national, local county criminal background check and social security verification. You always have the ability to request the caregiver's background check or request a recent one. Safety and trust are our top concern.
What else do you do to address safety?
Safety is our top concern, and CareSpotter has multiple safety features built into the site. All caregivers are insured and bonded through the site, and every hour that a caregiver works with a CareSpotter family shows up on their profile showing community trust in the caregiver. Families are also able to see if the caregiver shares mutual Facebook friends or attends the same community groups like your place of worship or gym. CareSpotter guides families through the caregiver interview process, and families are also encouraged to meet with caregivers at our monthly community meetup group before hiring. Families also provide performance
feedback for the caregiver weekly, which we monitor, and you can contact CareSpotter's Care Manager if they ever have any questions or concerns.
Who determines the hourly rates of the caregivers?
Caregivers set their own hourly rate based on their experience, certifications, and education. The hourly rate on the profile of each caregiver can be seen as their minimum rate, and families can negotiate with caregivers depending on the service needed. When a caregiver is hired, both the client and the caregiver agree on a fair hourly rate for that job.
I only want to hire a caregiver for one day a week. Is this possible?
This is one area where CareSpotter excels above agencies that don't offer a cost effective solution for short-term hires. Our caregivers are readily available for short-term hires for families caregivers seeking the additional support of a vetted, professional caregiver at an affordable rate.
How do I make payment?
All payments are made through CareSpotter's secure payment system using your credit or debit card. Each week, the caregiver logs his/her hours using our timesheet tracking tool you will be sent an electronic invoice to approve. You will also do a short evaluation of the caregiver that we receive internally. Once the invoice is approved, we will charge your credit or debit card and then directly deposit the caregivers earnings into their bank account.
Will I ever have to pay the caregiver directly?
No, Carespotter will take care of all payments. You will not have to worry about going to the bank or leaving cash and checks out for your caregiver.
How do you protect my privacy?
Am I always protected by insurance when I hire through CareSpotter
Yes, you are. When you book and hire a caregiver through CareSpotter you are automatically covered for bodily injury, property damage, and theft through our comprehensive, $1 million dollar insurance policy.